START WITH THE DISTRIBUTOR – Only the company who purchased the SRL from Safewaze can initiate the repair process.
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REPAIR REQUEST FORM: The distributor will complete the repair form and include a purchase order number for authorization.
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SHIPPING: The distributor will send the SRL and completed form to the Safewaze Repair Department.
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INSPECTION: Our Repair Department will inspect the SRL. An inspection fee will apply if user chooses not to make repairs.
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QUOTE: A repair quote will be sent to the contact person listed on the form.
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REPAIR & RETURN: Once Safewaze receives approval, our technicians will begin the authorized repair. The SRL will be shipped back to the distributor unless noted on the repair form.
FINISH WITH CONFIDENCE – Your SRL is now ready to return to service! Certified service and repair from Safewaze provides complete confidence to put your workers back on the job with equipment they can trust.
For further questions about the Safewaze SRL service process, contact customer service at 800-230-0319 or email info@safewaze.com.
